At PERCOST TEXTILES, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, process, and protect information obtained through our website, services, and communications.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Introduction

This Privacy Policy describes the practices of PERCOST TEXTILES (“we,” “our,” or “us”) regarding information collected from users who visit our website, place orders, communicate with us, or otherwise interact with our services (collectively, the “Services”).

We respect your privacy and are committed to handling your information responsibly and in accordance with applicable privacy laws.

2. Grounds for Data Collection

We collect and process personal information for the following purposes:

• To provide products and services to you
• To fulfill contractual obligations
• To process payments and orders
• To provide customer support
• To improve our website and services
• To comply with legal and regulatory obligations
• To protect our legitimate business interests

By using our website, you consent to the collection and use of information as described in this Privacy Policy.

3. Information We Collect

We may collect two categories of information:

A. Non-Personal

Privacy Policy | PERCOST TEXTILES Canada

Effective Date: July 4, 2026

Our Commitment to Your Privacy

At PERCOST TEXTILES, we value the trust our customers place in us. Protecting your personal information is an important part of our commitment to providing quality products and services.

This Privacy Policy explains how PERCOST TEXTILES may collect, use, disclose, store and protect your personal information when you visit our website, request a quotation, request a catalogue, purchase products or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with PERCOST TEXTILES, we may collect the following information.

Personal Information

This may include:

• Full name
• Company or organization name
• Email address
• Telephone number
• Billing address
• Shipping address
• Purchase and order history
• Product requirements
• Quote requests
• Catalogue requests
• Payment-related information
• Information submitted through contact forms
• Customer service inquiries
• Other information you voluntarily provide to us

Payment information is processed securely through applicable third-party payment providers.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website usage statistics
• Cookie information
• Analytics data

This information helps us operate, maintain, secure and improve our website and customer experience.

2. How We Use Your Information

PERCOST TEXTILES may use personal information for legitimate business purposes, including to:

• Process and fulfil orders
• Prepare quotations
• Respond to inquiries
• Respond to catalogue requests
• Provide product information
• Arrange shipping and delivery
• Process payments
• Provide customer service
• Communicate about orders and deliveries
• Improve our website, products and services
• Maintain business and transaction records
• Maintain website security
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal and regulatory obligations
• Send promotional communications where you have provided appropriate consent

We seek to collect and use information that is reasonably necessary for the purposes for which it is collected.

3. Wholesale Quote & Catalogue Requests

When you request a wholesale quote or catalogue, we may use the information you provide to respond to your request and better understand your purchasing requirements.

We may contact you using the information you provide, including by:

• Email
• Telephone
• Other contact information voluntarily provided by you

Information provided through a quote or catalogue request may be retained as part of our business records where reasonably necessary.

4. Orders & Payments

When you place an order with PERCOST TEXTILES, we may collect information required to process and fulfil the transaction.

This may include:

• Customer information
• Business information
• Billing information
• Shipping information
• Order details
• Payment-related information

Online payments may be processed through trusted third-party payment providers.

5. Payment Security

Your payment security is important to us.

Online payments are processed through trusted and secure payment providers that maintain appropriate industry security measures.

PERCOST TEXTILES does not store complete credit card information on its own servers.

Payment providers may have their own privacy policies and terms governing the handling of payment information.

6. Sharing Your Information

We respect your privacy and do not sell, rent or trade your personal information.

We may disclose personal information to trusted third parties when reasonably necessary to operate our business or provide requested services.

These parties may include:

• Payment processing providers
• Shipping and logistics companies
• Website hosting providers
• Technology and IT service providers
• Customer communication providers
• Email service providers
• Analytics providers
• Marketing service providers where appropriate consent has been provided
• Government or regulatory authorities where required by law

Service providers may receive only the information reasonably required to perform their services.

We take reasonable steps to work with service providers that maintain appropriate privacy and security practices.

7. SMS & Mobile Information

No mobile information, including SMS consent or text messaging opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely for communications you have requested and is protected in accordance with this Privacy Policy.

Where applicable, you may opt out of SMS communications by following the instructions provided in the applicable message or by contacting PERCOST TEXTILES.

8. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality and your browsing experience.

Cookies may help us:

• Remember your preferences
• Improve website functionality
• Analyze website performance
• Understand visitor behaviour
• Monitor website usage
• Improve website security
• Provide relevant website functionality

You may disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

9. Analytics

We may use analytics tools, including Google Analytics or similar services, to better understand how visitors interact with our website.

Analytics information may help us:

• Understand website traffic
• Improve website performance
• Identify areas for improvement
• Understand how visitors use our website
• Improve the customer experience

Analytics services may collect technical and usage information in accordance with their own privacy policies.

10. Data Security

PERCOST TEXTILES maintains reasonable administrative, technical and physical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Misuse
• Loss
• Destruction

While we use commercially reasonable measures to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services
• Complete transactions
• Respond to inquiries
• Maintain customer and business records
• Meet legal, accounting, taxation and regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

When personal information is no longer required, it may be securely deleted, destroyed or anonymized in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable Canadian privacy legislation, you may have rights regarding your personal information, including the right to:

• Request access to personal information held by PERCOST TEXTILES
• Request corrections to inaccurate or incomplete information
• Withdraw consent where legally permitted
• Request deletion of personal information where applicable
• Ask questions about how your information is collected, used or disclosed
• Make a privacy-related complaint or inquiry

Requests will be reviewed and handled within a reasonable timeframe and in accordance with applicable legal requirements.

13. Consent

Where required by applicable privacy legislation, PERCOST TEXTILES will obtain appropriate consent before collecting, using or disclosing personal information.

You may withdraw consent in certain circumstances, subject to applicable legal, contractual or business requirements.

Withdrawing consent may affect our ability to provide certain products, services or communications.

14. Marketing Communications

Where you have provided appropriate consent, PERCOST TEXTILES may send promotional or marketing communications regarding:

• Products
• Wholesale opportunities
• New product categories
• Catalogues
• Services
• Company updates
• Special offers

You may unsubscribe from promotional email communications using the unsubscribe option provided in the communication or by contacting us directly.

Transactional and service-related communications may continue where reasonably necessary to process an order, provide a requested service or communicate important account information.

15. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

PERCOST TEXTILES is not responsible for the privacy practices, security or content of external websites.

We encourage you to review the privacy policies and terms of third-party websites before providing them with personal information.

16. Children's Privacy

Our website and services are intended primarily for businesses, organizations and individuals over the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to PERCOST TEXTILES, please contact us so that we can review and address the situation appropriately.

17. International Data Transfers

Some trusted service providers used by PERCOST TEXTILES may store or process information outside Canada.

When personal information is processed or stored outside Canada, it may be subject to the laws of the jurisdiction where the information is processed or stored.

PERCOST TEXTILES takes reasonable steps to use appropriate contractual, technical and organizational safeguards where applicable.

18. Privacy Under Canadian Law

PERCOST TEXTILES is committed to handling personal information in accordance with applicable Canadian privacy legislation.

Depending on the circumstances and applicable jurisdiction, this may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial or territorial privacy legislation.

Privacy requirements may vary depending on the nature of the organization, the type of information collected and the location of the individuals involved.

19. Changes to This Privacy Policy

PERCOST TEXTILES may update this Privacy Policy from time to time to reflect changes in:

• Business practices
• Products and services
• Technology
• Website functionality
• Privacy practices
• Applicable legal requirements

Any updates will be posted on this page with a revised effective date.

We encourage visitors and customers to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

PERCOST TEXTILES

Email: sales@percosttextiles.com

Website: www.percosttextiles.com

Location: Burlington, Ontario, Canada

We are committed to reviewing and responding to privacy-related inquiries promptly and professionally.

Privacy Policy for PERCOST TEXTILES Customers

PERCOST TEXTILES provides wholesale and bulk bedding, linen, towels, textiles, kits, socks, rugs, bath products and commercial supplies across Canada.

We are committed to handling customer, business and website visitor information responsibly while supporting quotation requests, catalogue requests, orders, shipping, customer service and business communications.

Important: This Privacy Policy is intended as a general website policy and should be reviewed by qualified Canadian legal counsel before publication to ensure it accurately reflects PERCOST TEXTILES' actual data practices and all applicable federal, provincial and territorial privacy requirements.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, we securely delete or anonymize it.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request data portability
• File a complaint with a regulatory authority

To exercise any of these rights, please contact us using the information below.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, loss, or disclosure.

While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

13. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction, including countries that may have different data protection laws.

By using our services, you consent to the transfer and processing of information in accordance with this Privacy Policy.

14. Marketing Communications

We may send promotional emails, newsletters, offers, and updates regarding our products and services.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Please note that transactional or service-related communications may still be sent.

15. Children’s Privacy

Our website and services are not intended for individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take appropriate steps to delete such information.

16. Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.

17. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time.

Changes become effective immediately upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

18. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

 PERCOST TEXTILES